SAP implementation (Greenfield / brownfield)
To Implement SAP S/4HANA is quite a huge effort. To start up the business asap after Go-Live you need to oversee the impact and outcome of this extensive Programm. To get your people prepared please try to start early (during blueprint phase) with Change management activities.
Change Management SAP S/4HANA
Prosci is a worldwide Change method which is quit easy to understand. To reinforce the new SAP S/4HANA platform is more than training:
Communication
- Activation of the highest Management
- Connotation of the Sponsor
- Activaton Middle Management
- Activation of the Team Leaders
- Programm plan (aligned Change Management plan including building plan)
- Change Management plan
- Communication plan
- Activation plan
- Coaching plan
- Training Plan
- Change Management plan
- OD planning (Organizational Design)
Desire + Knowledge
- Building Super User & Key Users Community
- Key User Community
- FAQ + Q&A
- Training Platform
- Work instruction (SAP Enable now)
- Understanding the WHY for this project
Ability
- Training
- Motivation Super User
- Super User to motivate the Key User
- UAT practice
- Training understanding of the system
- Proces knowledge
- System knowledge tips & tricks
- Desire to learn more
- Key User training (Train the trainer)
- Learning/capability how to train the End User
- Learning/capability how to train new incoming End Users
- Tutoring to make / maintain work-instructions
- Feeling confident in working with the new system
Reinforcement
- Understanding how the SAP platform works
- Knowing necessary business processes
- Knowing how to find help when needed
- Understanding the workflows in SAP
- Understanding the authorizations in SAP
- How to do their job properly without stress and knowledge caps
ADKAR: activation – preparation – motivation – coaching – training – support-reinforcement